Refund Policy

Last updated: May 22, 2026

Refund Eligibility

You may request a refund for unused eSIM packages within 7 days of purchase. Activated eSIMs are not eligible for refunds.

Refund Process

To request a refund, please contact our customer support team with your order number and reason for the refund request. We will process your request within 5-7 business days.

Non-Refundable Items

Activated eSIMs, partially used data packages, and services that have been fully consumed are not eligible for refunds.

Refund Timeframe

Approved refunds will be processed within 7-14 business days and credited back to your original payment method.

Refund Methods

Refunds will be issued to the original payment method used for the purchase. Processing time may vary depending on your payment provider.

Technical Issues & Exceptions

If you experience technical issues due to our service (e.g., eSIM not working on a compatible device), we may offer a replacement eSIM or partial refund at our discretion. All technical claims must be supported by device logs and our support team's verification.

Contact Us

If you have any questions about our refund policy, please contact us at info@esimtravel.com.