Privacy Policy

Last updated: April 16, 2026

Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This includes your name, email address, phone number, billing information, and device information. We also automatically collect certain information about your use of our services, including IP address, browser type, operating system, and usage patterns.

How We Use Your Information

We use the information we collect to: (a) provide and maintain our eSIM services, (b) process transactions and send related information, (c) communicate with you about our services, (d) provide customer support, (e) improve our services and develop new features, (f) comply with legal obligations, and (g) protect our rights and prevent fraud.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in limited circumstances, such as: (a) with service providers who help us operate our business, (b) to comply with legal obligations, (c) to protect our rights and safety, or (d) with your explicit consent. Our service providers are contractually obligated to protect your information.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure payment processing, and regular security assessments. However, no method of transmission over the internet is 100% secure.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is typically retained for 7 years after account closure for tax and legal purposes. Usage data may be retained for shorter periods for analytics and service improvement.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including: (a) access to your data, (b) correction of inaccurate data, (c) deletion of your data, (d) restriction of processing, (e) data portability, and (f) objection to processing. To exercise these rights, please contact us using the information below.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of our website.

Third-Party Services

Our website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you use.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the 'Last updated' date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at privacy@esimtravel.com or through our customer support channels.